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5 min readChecked Sep 2026
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Lost something at Tokyo Disney? Lost and found, day of and after

Inside the park, ask a nearby Cast Member, then go to Main Street House at Land or Guest Relations at Sea. Once home, use the official lost item form, and collect phones or wallets in person within 14 days.

Online form only
How to search once you're home
Not posted
Phones, wallets, cards and ID must be collected in person
Within 14 days
Deadline to collect at the park, from the end of your stay

Who this is for:Anyone who's lost something in the parks, or is bringing a phone, wallet or headband they can't afford to lose

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Lost something at Tokyo Disney? Lost and found, day of and after
Map & key locations

Lost and found counters

Pins are approximate. There are counters inside the parks and counters you can reach after leaving (outside the parks).

Tap a pin to see the details of that spot
1

Main Street House (inside the park)

Inside park

On the left at the entrance to World Bazaar. Lost items and the message service.

Key locations at Disneyland（2 spots）
Contents (8)
1

If you notice inside the park

The official guide says to ask a Cast Member near you first. If you dropped it on a ride, ask the Cast Members at that ride. If that doesn't turn it up, go to the counter by the entrance: Main Street House at Land or Guest Relations at Sea.

Sources:[1]Official info[2]Official info[3]Official info[9]Official info

Describe what makes it different from others: color, shape, brand, keyrings.
Remember where and when you last had it ("my phone was gone after I got off Big Thunder Mountain").
You can file the online lost item report from your phone while you're still in the park.
Lost a paper ticket? Knowing the ticket number makes it easier to find.
2

If you notice after leaving (same day)

There are counters outside the parks you can go to on the same day. At Land, the old "Guest Relations Window" has handed its work to Ticket Booth East. Older articles that send you to the Guest Relations Window are out of date.

Sources:[1]Official info[4]Official info[5]Official info[6]Official info

ParkCounterWhereHours
Tokyo DisneylandTicket Booth EastOn the left as you face the park30 min before opening to 2 hrs before closing
Tokyo DisneySeaTokyo DisneySea InformationInside Tokyo DisneySea Station on the monorail30 min before opening to 17:30
Worth noting:Ticket Booth West at Land is closed. Both counters close early, so if you notice in the evening, use the online lost item form.
3

Once home: the lost item form

There's no phone line for things lost in the parks. The official FAQ says you must file a lost item report first. Reports are searched in order, and if your item turns up, the Tokyo Disney Resort Lost and Found Center will contact you.

Sources:[1]Official info[7]Official info[8]Official info[11]Official info[12]Official info

  1. STEP 1
    One report per item

    Each item can be registered only once. Lost two things? File two separate reports.

  2. STEP 2
    List where you went, in order

    The form's example is "Pirates of the Caribbean – Big Thunder Mountain – Grandma Sara's Kitchen". For a locker, add its number.

  3. STEP 3
    Attach up to 3 photos

    A photo of the same item, or of you holding it, helps them identify it.

  4. STEP 4
    Choose how to get it back

    Collect at the park or have it sent by Yu-Pack, cash on delivery. Phones and wallets are collection only.

Worth noting:If nothing is found, you won't be contacted. The official FAQ says they don't send notices when an item hasn't been found. The form also warns that lost items have increased and searches can take time.
4

What can and can't be posted

According to the form, items with cash or personal information (phones, IC cards, ID, credit cards, bank cards and so on) can't be posted. They're handed back to the owner in person, even if you came from far away. The form says the 14-day deadline can't be extended.

Sources:[7]Official info[10]Official info

Sent by Yu-Pack
Paid on delivery (varies by size and area)
Cost
Phones, wallets, cards, ID
Can't be sent

Sent from Chiba. You can't choose the box size

Collect at the park
14 days after your stay ends
Deadline
Photo ID
Bring

Driver's license, My Number card, passport and so on

Worth noting:Hand sanitizer and perfume may not be sendable. If keys are posted, there's no compensation if they're lost in transit.
5

Hotels, the monorail and changing areas have their own lost property

The park's lost item form only covers things lost in the parks. For anywhere else, contact that place directly.

Sources:[8]Official info[14]Official info[15]Official info

On Disney Resort Line (the monorail): 047-305-2424, from 1 hour before park opening to 1 hour after closing, every day. Items go back to the owner only; someone collecting for you needs a letter of authorization.
Disney hotels: phone the hotel you stayed at or visited. Official hotels and others: contact each hotel.
Changing areas during the costume period: Ikspiari Information, 047-305-2525 (10:00–17:00).
What to do next

Avoid losing things, and what to do if you do

  1. On the morning
    • Photograph things you'd hate to lose, like your phone, wallet and headband (the form takes up to 3 photos)
    • With a paper ticket, note down the ticket number
    • Hang your phone from a neck or shoulder strap
  2. When you notice
    • Inside the park: ask a Cast Member where you last had it → Main Street House (Land) or Guest Relations (Sea)
    • After leaving: Ticket Booth East at Land (until 2 hours before closing), Tokyo DisneySea Information at Sea (until 17:30)
    • Left it on the monorail? Call 047-305-2424
  3. Once home
    • File one report per item on the lost item form, listing where you went in order
    • Phones and wallets aren't posted, so pick a return method based on whether you can come back to collect (within 14 days of your stay ending)
    • You won't hear back if nothing is found, so start other steps too, such as calling your card company

The worst case is losing your phone and with it your tickets and ride bookings. Check off a phone strap and other things that help you hang on to your stuff.

Pack things that are hard to lose

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Frequently asked questions

Q.

How long are lost items kept?

The official form only says items are kept for the period set by the Lost Property Act, without giving a number of days. Under that law, cheap items such as umbrellas and clothes can be disposed of after two weeks, so report the loss straight away.

Q.

A parent lost something that belongs to their child. Who files the report?

The person who lost it files the report (a parent does it for a child). But for items containing cash or personal information, the owner must file it.

Q.

Can I change my report later?

Yes. The person who filed it contacts the official help pages with their name, visit date, park and the item. You can't file a second report for the same item.

Q.

Tokyo Disney Resort contacted me. What now?

The contact comes from the Tokyo Disney Resort Lost and Found Center. Follow their instructions and choose whether to collect at the park or have it posted.More in "Once home: the lost item form"

Tools:Live waitsBuild a routePacking list

Who writes this and where the numbers come from:About Offpeak ParksHow our crowd forecast works

Sources for this article (16 sources, checked September 30, 2026)

Checked on September 30, 2026. Prices and rules can change, so check the official site just before you go.

  1. [1]Official infoTokyo Disney Resort official: Lost and foundDuring your visit, a nearby Cast Member or Main Street House; after you leave, the form; outside-park counter is Ticket Booth East (checked in the April 2026 archived copy)
  2. [2]Official infoTokyo Disney Resort official: Main Street HouseLost items, message service (checked in the June 2026 archived copy)
  3. [3]Official infoTokyo Disney Resort official: Guest Relations (Tokyo DisneySea)DisneySea Plaza, lost items (checked in the January 2026 archived copy)
  4. [4]Official infoTokyo Disney Resort official: Guest Relations Window (outside the park)Work now handled at Ticket Booth East (checked in the June 2026 archived copy)
  5. [5]Official infoTokyo Disney Resort official: Ticket Booth East / WestLost items, 30 minutes before opening to 2 hours before closing, West closed (checked in the March 2026 archived copy)
  6. [6]Official infoTokyo Disney Resort official: Tokyo DisneySea InformationInside Tokyo DisneySea Station, 30 minutes before opening to 17:30 (checked in the March 2026 archived copy)
  7. [7]Official infoTokyo Disney Resort official: Lost item report formOne report per item, up to 3 photos, collection within 14 days, Yu-Pack cash on delivery, items with personal information not posted, no notice if not found (checked September 30, 2026)
  8. [8]Official infoOfficial FAQ: Where do I ask about lost or forgotten items?Register a report first; when the person who lost it isn't the owner; hotels and the monorail
  9. [9]Official infoOfficial FAQ: I lost my park ticket inside the parkTicket Booth East (on the left facing the park); the ticket number helps
  10. [10]Official infoOfficial FAQ: How much is Yu-Pack postage for returned items?Varies by size and area, sent from Chiba, box size can't be chosen
  11. [11]Official infoOfficial FAQ: Can I check whether my item has been found?Searched in order; no notice if not found
  12. [12]Official infoOfficial FAQ: Tokyo Disney Resort contacted me about my reportContact comes from the Tokyo Disney Resort Lost and Found Center
  13. [13]Official infoOfficial FAQ: Changing or adding to a lost item reportThe person who filed it contacts the help pages
  14. [14]Official infoTokyo Disney Resort official: Lost items on Disney Resort Line047-305-2424, 1 hour before opening to 1 hour after closing, letter of authorisation (checked in the June 2026 archived copy)
  15. [15]Official infoOfficial FAQ: Lost items in the costume changing areasIkspiari Information 047-305-2525 (10:00–17:00)
  16. [16]Official infoLost Property Act (House of Representatives: text as enacted, Japanese)Cheap, bulky items can be sold or disposed of after two weeks (alongside the three-month rule after public notice)
Tags:#Lost and found#Lost items#Main Street House#Guest Relations#Phones← All guides