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5 min readChecked Nov 2026
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Disability tickets and the Disability Access Service: who qualifies, companions, and how to register

Guests with a disability certificate can use the tickets for guests with disabilities and the Disability Access Service. The guest and one companion can buy the ticket and must enter together on the first visit of the day. Guests without a certificate may be able to use the joining service.

Certificates
Disability certificates and recipient cards issued by local governments
One companion
The companion who buys a ticket with the certificate holder
Enter together
The guest and companion enter together on their first visit of the day

Who this is for:Guests with a disability certificate and their companions, and guests without one who find it hard to stand in line.

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Disability tickets and the Disability Access Service: who qualifies, companions, and how to register
Contents (7)
1

Tickets: the guest and one companion can buy them

Tickets for guests with disabilities can be bought by the certificate holder and one companion (official FAQ). For each certificate holder, one companion can buy a ticket. Other people who enter with them buy regular park tickets.

Sources:[1]Official info[2]Official info[3]Official info[4]Official info[5]Official info

If the certificate holder is 3 or under and doesn't need a park ticket, one companion can still buy a ticket for guests with disabilities.
Online, tickets for guests with disabilities and regular tickets can't be bought in one order, so buy them in two steps.
The one-day passport for guests with disabilities can be bought online, and at Disney hotels and partner hotels by guests staying there.
If the one-day passport for guests with disabilities is sold out and only one-day passports remain, the official FAQ has rules for changing the ticket. Tickets other than one-day passports, or bought outside online sales, are not eligible.
2

Companion: an able-bodied person who can help and evacuate safely

The official FAQ defines a companion as an able-bodied person who can help the guest with a disability and evacuate them safely in an emergency, and who can respond to sudden actions and take responsibility for them. Guests with visual, developmental, intellectual, or mental disabilities who use attractions and other facilities, and guests with physical disabilities who need a companion's help to move, must come with an able-bodied companion.

Sources:[6]Official info

3

Disability Access Service: register once, then have the wait time set

Guests with a disability certificate who find long queues hard can use the Disability Access Service. Register at the first facility you use. At the second and later facilities, only the wait-time setting is needed (official FAQ).

Sources:[7]Official info[8]Official info

Register: show the original certificate (or the disability certificate app) and the park tickets for the whole group to a cast member at a participating facility. Your photo is taken for identity checks.
Set the wait time: at a participating facility, show the ticket you used to register. The cast member sets the wait time on every ticket in the group.
If the guest can't stand in line for long, the whole group can wait outside the line. Shows and performances in the middle of the line may not be visible.
While waiting, you can't use other participating facilities. After you have used the facility you checked in for, you can check in at the next one.
If a companion is needed, the guest and at least one companion come to register. A member with no wait time set at a facility can't ride it.
4

Without a certificate: the joining service

Guests without a disability certificate who find long queues hard may be able to use the joining service. The guest waits outside the line while the group queues, and they join at the boarding area (official FAQ). The steps and who qualifies are in the wheelchair guide.

Sources:[9]Official info

5

Which certificates qualify

The official FAQ lists the certificates below. Only certificates issued by local governments qualify. For entry or registration, bring the original or the disability certificate app.

Sources:[10]Official info

Physical disability certificate (身体障害者手帳)
Mental health and welfare certificate (精神障害者保健福祉手帳)
Intellectual disability certificate (療育手帳: Ai no Techo, Midori no Techo)
A-bomb survivor's health certificate (被爆者健康手帳)
War-related disability certificate (戦傷病者手帳)
Recipient certificates for disability welfare services
Designated intractable disease medical expense certificate
Pediatric chronic disease medical expense certificate
Guests from overseas need a disability certificate issued under the laws of their country of residence. No translation is needed.
What to do next

What to do on a day out with a disability certificate

  1. The day before
    • Prepare the certificate (the original of your disability or recipient card, or the disability certificate app)
    • If you need a companion, buy the companion's ticket in advance. Online sales take two steps
    • If you plan to use the Disability Access Service, check how registration and setting the wait time work
  2. The day of entry
    • The guest and companion enter together. If one enters first, the other can't enter later
    • The park window can't sell a companion's ticket, so check before you enter that nothing was missed
  3. In the park
    • Register for the Disability Access Service at the first facility you use (show the certificate and the tickets for the whole group)
    • At each facility, ask a cast member to set the wait time. A member without a wait time set can't ride that facility

The rules for two or more adults taking turns on a ride are in the Rider Switch article

Read the Rider Switch article

Read next

This is guide 16 of 33 under “On the day”.See them all

Frequently asked questions

Q.

Where can I buy tickets for guests with disabilities?

One-day passports for guests with disabilities can be bought online. Guests staying at Disney hotels or partner hotels can also buy them at the hotel.More in "Tickets: the guest and one companion can buy them"

Q.

What if I didn't buy the companion's ticket in advance?

The park window can't sell a companion's ticket. The certificate holder and the companion must buy their tickets in advance and enter together.More in "Tickets: the guest and one companion can buy them"

Q.

Do Disney vacation packages give a discount for disability certificates?

No. Vacation packages don't give a discount for showing a disability certificate, and a one-day passport in a package can't be changed to the one for guests with disabilities.

Q.

How does this work with Premier Access?

The official FAQ explains how the Disability Access Service and the joining service work for Premier Access attractions in a separate answer (ID:00569). Please read it before you go.More in "Disability Access Service: register once, then have the wait time set"

Tools:Live waitsBuild a routePacking list

Who writes this and where the numbers come from:About Offpeak ParksHow our crowd forecast works

Sources for this article (12 sources, checked November 9, 2026)

Checked on November 9, 2026. Prices and rules can change, so check the official site just before you go.

  1. [1]Official infoOfficial FAQ: Buying a ticket for a companion (tickets for guests with disabilities)The certificate holder and one companion can buy. Online sales take two steps. Updated September 27, 2026
  2. [2]Official infoOfficial FAQ: If the guest already has a ticket and the companion doesn't, can the companion buy a ticket for guests with disabilities?The companion buys in advance and enters together. No tickets at the window. Updated September 8, 2026
  3. [3]Official infoOfficial FAQ: Where to buy tickets for guests with disabilitiesOne-day passports online; hotel guests can buy at the hotel
  4. [4]Official infoOfficial FAQ: One-day passport for guests with disabilities sold outWhat to do if only one-day passports remain. Updated September 16, 2026
  5. [5]Official infoOfficial FAQ: If the guest is 3 or under and doesn't need a ticket, can the companion buy a ticket for guests with disabilities?One companion can still buy. Updated September 8, 2026
  6. [6]Official infoOfficial FAQ: Definition of a companion (Disability Access Service, tickets for guests with disabilities)The definition, and when an able-bodied companion is required. Updated September 27, 2026
  7. [7]Official infoOfficial FAQ: How to use the Disability Access ServiceRegistration and setting the wait time. Updated September 8, 2026
  8. [8]Official infoOfficial FAQ: Is a companion needed at the first registration, and must all group members have tickets?A companion at the first registration; tickets for the whole group at check-in
  9. [9]Official infoOfficial FAQ: Services for guests who can't stand in line for longThe Disability Access Service for certificate holders; the joining service for others
  10. [10]Official infoOfficial FAQ: Which certificates qualify (tickets for guests with disabilities and the Disability Access Service)The list of qualifying certificates. Updated September 10, 2026
  11. [11]Official infoOfficial FAQ: Do Disney vacation packages give a discount for disability certificates?No discount
  12. [12]Official infoOfficial FAQ: Disability Access Service and joining service for Premier Access attractionsThe details are in the reference links of this answer. Updated August 31, 2026
Tags:#Disability#Disability ticket#Disability Access Service#Companion#Disability certificate#Joining service← All guides